If something isn't right.

You have 30 days from delivery to ask for a return. To qualify, the hair must be:

• unused, unopened and in its original packaging
• not brushed, installed, dyed, cut or altered in any way

If you receive the wrong item, or there's a defect or quality issue, tell us within 7 days of delivery. Send your order number, a short description and clear photos, and we'll work with you on a replacement or a refund.

• Custom and special orders, such as custom splits
• Sale items and gift cards
• Personal care products, such as aftercare

Return shipping is yours to cover, unless the item is defective or we sent the wrong one. Once your return arrives and we've checked it, we'll let you know whether it's approved.

Approved refunds go back to the way you paid within 10 business days. Your bank may take a little longer to show it. If 15 business days have passed since we approved it, get in touch.

The quickest way to swap something is to return it, and once the return is accepted, place a new order for what you want.